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Calistoga, California Hotel : +1-707-942-6829

Dear Guests,

The health and safety of our guests and staff is our top priority. We wanted to communicate the steps we take to ensure that we can provide a clean and safe environment in light of the threat of the COVID-19 Coronavirus.

First and foremost, please know that Eurospa & Inn is focused more than ever on the health and safety of our guests and our associates - your wellbeing is our top priority. Hygiene and cleanliness have never been more important to us - we believe that we can never be "too clean." It is with your health and wellbeing in mind that we have elevated our strict safety and cleanliness standards in four key areas.

First, we have put in place enhanced safety practices at the reception. We are minimizing your contact with personnel - streamlining check-in and check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch - from the front desk surface to the pens you use. Every key card is disinfected and sanitized with appropriate cleaning agents. We have removed items that in the past would have been shared by guests (such as magazines and newspapers) and we have established strictly enforced cleaning schedules for reception furniture and fixtures. We have a hand sanitizing station available. Noting you will be welcomed by one of our team members when you check in, our hotel is focused on the well-being of our associates - ensuring they are healthy. They are instructed to not come to work if they are not well - and if they question their health, we ask that they take their temperature and verify they are well. We have frequent wellness and safety training and we stress the importance of wellness and strict adherence to our safety protocols. Importantly, we value their health as well as yours - you can take comfort in knowing that our caring associates recognize the importance of their health before they interact with you.

Second, we know that much of your time with us will be spent in your guest room. Prior to your stay, your room will be sanitized, disinfected and closely inspected. Every guest room will be sanitized using an electrostatic disinfectant sprayer. Every guest room high touch point will be cleaned with CDC recommended chemicals aimed at killing the COVID-19 virus - door handles, light switches, thermostats, desk areas, hangers, television remotes, alarm clocks, coffee makers, telephones and all bathroom fixture handles and touch points. Where you touch - it will have been cleaned with a focus on your safety. Housekeepers will wear gloves and masks to ensure your safety as well as theirs. Of note, the room you stay in will likely have not been used for a period of 24 to 72 hours from the prior guest - a form of social distancing related to the life expectancy of the COVID-19 virus. Prior to your walking through the door to your room, all linens and terrycloth products will have been washed in chemicals aimed at killing the virus, and at a high-heat temperature at which it cannot survive. Separate laundry carts are used for clean linens and towels to prevent cross-contamination, and all laundry carts are disinfected daily. All laundry facilities and equipment are routinely inspected with only approved cleaning chemicals used. Additionally, knowing you want to practice safe social distancing, stay-over service will not be provided unless specifically requested - and if requested the guest must leave the room. If you request clean towels, they will be provided through minimum personal contact - we can leave them in the room when you are not there.

Third, while we recognize the importance of providing you a quality breakfast when you stay with us, we have implemented a breakfast program that ensures the food you receive is safe and healthy. We have implemented a "Grab & Go" program that allows you to take breakfast back to your room to eat - or eat at one of courtyard patio tables allowing you to social distance yet enjoy a complimentary breakfast. Our promise to you is to provide a quality breakfast while respecting that your safety and well-being are paramount.

Fourth, common areas and swimming pool - when we are allowed to open them (noting we comply with all government orders) - will be cleaned on closely-monitored schedules using CDC recommended disinfecting chemicals. Additionally, every evening, these areas will be sanitized as we are focused on your health and well-being.

We want you to know that we truly care about you, your family and your health and we stand ready to provide you a safe, clean home away from home.

Thank you for the privilege of sharing our inn with you.

Stay healthy. Stay well. All our best.

Sincerely,
Val and Jim
Innkeepers
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